Terms of service

TERMS OF SERVICE

 

Last updated: 26th August 2025

Welcome to Claire Campbell’s website. By accessing or using this site, you agree to be bound by the following Terms of Service. Please read them carefully before browsing or making a purchase.

 

1. Overview

This website is operated by Claire Campbell. Throughout the site, the terms “we,” “us,” and “our” refer to Claire Campbell. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.

 

2. Products & Availability

All artwork and prints are made to order and are subject to availability. We reserve the right to limit the quantities of any products or services we offer and to discontinue any item at any time.

 

We make every effort to display the colours and images of products as accurately as possible. However, we cannot guarantee that your device’s screen will display them perfectly.

 

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST (if applicable), unless stated otherwise. Prices are subject to change without notice.

 

Payments are securely processed via our approved payment providers. We do not store or have access to your credit card details.

 

4. Shipping & Delivery

All orders are packed with care and shipped from Sydney, Australia. Whether you're ordering an original, a print, or a framed piece, everything is handled professionally to ensure it arrives safely.


PACKAGING

Unframed prints are rolled and shipped in heavy-duty tubes.

Canvas artworks are securely boxed and shipped flat.


SHIPPING RATES

 

Fine Art Prints (unframed)
Australia: $25
International: $75

 

Canvas Prints (unframed)
Australia: $35
International: $95

 

 

Canvas Artworks
Australia: $75
International: $75

 

Please allow up to 10 business days for orders to be processed and packed, especially for prints made to order. You’ll receive a tracking number as soon as your piece is on the way.

 

If you have questions about delivery times or custom shipping options, feel free to get in touch at claire.campbell1312@icloud.com

 

If you are purchasing artworks in the Sydney metropolitan area there is an option for delivery by Claire. Please reach out to discuss at the email address above.

 

5. Returns & Refunds

All sales are final. Due to the custom-made nature of each artwork, we do not accept returns for change of mind. If your order arrives damaged or incorrect, please contact us within 7 days of receipt so we can resolve the issue.

 

If there is a clear fault or damage in transit, we are happy to offer a store credit.

 

6. Intellectual Property

All content on this website—including images, text, artwork, graphics, and designs—is the intellectual property of Claire Campbell and is protected under Australian and international copyright laws.

Claire’s artwork may not be copied, reproduced, distributed, or used in any form—digitally or physically—without her express written permission. This includes prints, digital files, and any representations of her work for commercial or personal use.

Any unauthorised use of her artwork is strictly prohibited and may result in legal action.


7. User Conduct

You agree not to use this website for any unlawful purpose, or to violate any applicable laws or regulations. You must not transmit any harmful code, spam, or attempt to interfere with the site's functionality.

 

8. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content, policies, or practices of those sites and encourage you to review their terms before engaging with them.

 

9. Limitation of Liability

We do our best to maintain accurate and up-to-date information, but we make no guarantees as to the completeness or accuracy of any content. To the maximum extent permitted by law, we are not liable for any loss or damage resulting from the use of this website or products sold.

 

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of those changes.

 

11. Contact Us

For questions about these Terms, please contact us at claire.campbell1312@icloud.com

 

 

 

 

 

 

Privacy Policy

Effective Date: 26 August 2025

 

Claire Campbell operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Claire Campbell is powered by Shopify, which enables us to offer the Services to you.

 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your personal information as described herein.

 

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you or another person. It does not include anonymized or de-identified data that cannot reasonably identify you.

 

We may collect or process the following categories of personal information, including inferences drawn from them, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details: Name, billing/shipping address, phone number, and email.
  • Financial information: Credit/debit card details, payment methods, transaction records, and related data.
  • Account information: Username, password, security questions, preferences, and settings.
  • Transaction information: Items viewed, carted, purchased, returned, exchanged, or cancelled.
  • Communications: Any information you include when contacting us (e.g., customer service inquiries).
  • Device information: Browser, device type, IP address, network identifiers.
  • Usage data: Interaction with the Services, navigation behaviour, and access times.

 

Personal Information Sources

We may collect personal information from:

  • You directly, when you create an account, interact with the Services, or contact us.
  • Automatically, through cookies and similar technologies when using the Services.
  • Service providers, who collect or process information on our behalf.
  • Partners or third parties, who share data as permitted by law.

 

How We Use Your Personal Information

We may use your personal information to:

 

1. Provide, Tailor, and Improve the Services

To deliver, maintain, and enhance the Services, including:

  • Fulfilling orders and processing transactions.
  • Managing user accounts and preferences.
  • Recommending products and curating your shopping experience.
  • Handling returns and exchanges.

 

2. Marketing and Advertising

To send you marketing communications (email, SMS, mail) and display personalised advertising based on your shopping behaviour.

 

3. Security and Fraud Prevention

To secure your account and the Services, detect suspicious or unlawful activity, and prevent fraud.

 

4. Customer Support and Communication

To respond to your questions, assist with issues, and maintain business relationships.

 

5. Legal Compliance

To comply with applicable laws and lawful requests (e.g., subpoenas, government requests), enforce terms of service, or defend legal rights.

 

How We Disclose Personal Information

We may share your personal information with:

  • Shopify, which hosts the Services and supports various business functions.
  • Vendors and service providers, such as those offering payment processing, shipping, data analytics, or customer support.
  • Marketing and advertising partners, who may show you targeted ads based on your activity across the web.
  • Social media platforms, login integrations, or other services at your direction.
  • Affiliates or within our business group for internal operations.
  • Parties to a business transaction, such as mergers or asset transfers.
  • Law enforcement or regulatory bodies, to comply with legal obligations.

 

Relationship with Shopify

Our Services are hosted and powered by Shopify. Information you provide via the Services is shared with Shopify, which may store and process it outside your home country.

Shopify may use this information to:

  • Power our store.
  • Offer personalised features across multiple merchants.
  • Improve their platform and services.

Shopify may act as a data controller in some contexts. To learn more, visit the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

 

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of these external sites. Always review the privacy policies of third parties before sharing information with them.

 

Children's Data

The Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal data from minors. If you're a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

 

Security and Retention of Information

While we implement safeguards to protect your data, no system is 100% secure. We recommend not sending sensitive information through unsecured channels.

We retain personal information only as long as necessary for the purposes outlined here or as required by law (e.g., tax, legal compliance, dispute resolution).

 

Your Rights and Choices

Depending on where you live, your rights may include:

  • Right to Access / Know your personal data.
  • Right to Delete personal information we hold.
  • Right to Correct inaccuracies.
  • Right to Portability of your data.
  • Right to Opt Out of data sharing or targeted advertising.
  • Communication Preferences, including unsubscribing from promotional emails.

 

For EEA and UK residents:

  • Right to Object or Restrict Processing
  • Right to Withdraw Consent

To exercise any of these rights, please contact us using the details below or visit https://privacy.shopify.com/en for Shopify-related rights.

We may request proof of identity and/or authority before fulfilling any rights requests.

 

Complaints

If you have concerns about how your personal data is handled, you may:

  • Contact us using the details below.
  • Lodge a complaint with your local data protection authority.

 

International Transfers

Your personal data may be processed in countries outside your own. Where required, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your information is adequately protected.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this website with the updated “Last Updated” date. We may also notify you where required by law.

 

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: claire.campbell1312@icloud.com

For the purposes of applicable data protection laws, Claire Campbell is the data controller of your personal information.